Delivery Information for USA
At Naypex, we want your shopping experience to be seamless from start to finish. Here’s everything you need to know about our delivery process, shipping options, and how we care for your orders.
Cancellation requests can be accepted within 24 hours of placing your order. Please reach out to us as soon as possible if you wish to cancel.
- We ship only to physical addresses within the contiguous United States.
- Shipping Carriers: We partner with trusted carriers like FedEx, UPS, DHL, and Aramex for prompt delivery.
- Note: Unfortunately, we do not ship to PO Boxes or APO/FPO addresses.
Order Total | Shipping Charges |
Below $100 | $4.99 |
$150 and above | FREE |
Please note that shipping charges are exclusive of U.S. customs duties. Additional fees may apply based on your delivery location.
- All products are crafted and shipped from India to ensure the highest quality.
- For orders over $800, please be aware that a VAT of 5% plus a disbursement fee may be applicable. This fee is charged by the courier for customs clearance and is payable upon delivery.
- Your order is expected to reach you within 7-10 working days.
- Each artisan’s unique process may lead to variations in shipping times, and delivery may be affected by external factors such as weather, pandemics, or natural events.
As soon as your package ships, we will email you tracking information so you can monitor your order’s journey.
Address changes can only be made if your order has not yet shipped. Please note that any changes must be within the same state.
To ensure smooth delivery, please complete your shipping details carefully:
- Full Name: Enter your complete name.
- Postcode: Provide the correct postcode (e.g., 105249).
- House Name/Number: Include your house number or name (e.g., 4A).
- Address: Start entering your address here.
- Landmark: Add any nearby landmarks to help locate your address.
- City: Enter the name of your city (e.g., Boston).
- Contact Number: Provide your phone number in the correct format.
We’re Here to Help!
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team. Your satisfaction is our priority!