help-centre

Naypex is an online fashion e-commerce platform offering a diverse range of products, including women’s and men’s wear, silver jewelry, pickles, sweets, snacks, pooja essentials, gift collections, and decor & backdrops.

Yes, Naypex is committed to providing high-quality products. Each item undergoes a thorough quality check before dispatch to ensure it meets our standards.

Once your order is successfully placed, you will receive an email confirmation with your order details and estimated delivery date.

Currently, we are unable to combine separate orders or offer reduced shipping for multiple orders placed individually.

To check the status of your order, log in to your account and go to the “My Orders” section on our website. Here, you can view the status of all your orders.

If you have a complaint, please contact our customer support team through the ‘Contact Us’ page on our website. Provide your order number and a detailed description of the issue, and we will assist you promptly.

If your payment fails, please check your payment details and ensure sufficient funds are available. If the issue persists, contact your payment provider or reach out to our customer support team for assistance.

currently, we do not offer alteration services for our products.

Refunds for canceled orders are processed within 7-10 business days. The amount will be credited to the original payment method used during the purchase.

For further assistance, please visit the ‘Contact Us’ page on our website.